Select the user, and under Mobile Devices, choose View details. In the EAC, navigate to Recipients > Mailboxes. You can use the EAC to wipe a user's phone or cancel a remote wipe that has not yet completed. Visit the forums at: Exchange Server, Exchange Online, or Exchange Online Protection. Having problems? Ask for help in the Exchange forums. Since Outlook for iOS and Android appears as a single mobile device association under a user's mobile devices in Exchange, a remote wipe command will remove data and delete sync relationships from all devices running Outlook (iPhone, iPad, Android) associated with that user.Ī remote wipe action deletes the synchronization profile, so when the user adds his or her account to Outlook for iOS and Android, a new Device ID is generated and reported to Exchange on-premises.
Exercise caution when using them.Īfter the remote wipe command is requested by the administrator, the wipe happens within seconds of the Outlook app's next connection to Exchange. These commands are designed to destroy data. If a native iOS or Android mail app is connected to Exchange and receives an Account Only Remote Wipe Device command from Exchange ActiveSync, only the native mail app's Exchange ActiveSync mail, calendar, and account data are wiped. However, if a native iOS or Android mail app is connected to Exchange and receives a Wipe Data command from Exchange ActiveSync, all data on the device will be wiped, including photos, personal files, and so on. The Account Only Remote Wipe Device command is therefore redundant and is not supported by Outlook for iOS or Android.
The Outlook app will reset and all Outlook email, calendar, contacts, and file data will be removed, but no other data is wiped from the device. Outlook for iOS and Outlook for Android support only the Wipe Data command, which wipes only data within Outlook. There are important differences between how Outlook responds and how native mail apps on iOS and Android respond to these different wipe commands. Exchange ActiveSync v16.1 supports two different remote wipe processes: A Wipe Data remote wipe and also an Account Only Remote Wipe Device remote wipe.
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